We provide management consulting for international clients, with a focus on sourcing, procurement, operational efficiency, and compliance support.
Our services are designed to reduce unit costs, shorten lead times, and strengthen internal controls without adding bureaucracy.
We work transparently, provide clear milestones, and report in a format that finance and legal can audit.
By requesting, purchasing or using our services, you agree to these Terms.
We provide management consulting, sourcing and procurement support, operational improvement, project management, and regulatory/compliance support (the “Services”). The specific scope, deliverables, timelines and pricing are defined in a Statement of Work or Order (each an “SoW”).
We perform the Services professionally and with reasonable skill and care.
Deliverables may include analyses, reports, plans, templates, vendor lists, and implementation support, as described in the SoW.
Unless expressly stated in the SoW, we do not act as broker, custodian, payment intermediary, or provider of investment advice.
Fees are as stated in the SoW (fixed fee, milestone-based or retainer). Unless agreed otherwise, invoices are issued in advance of each stage or month.
We accept card payments (Visa/Mastercard) and bank transfers. Remittance instructions and references are provided on each invoice.
Invoices are due within 7 days of issue (retainers monthly in advance). Late amounts may bear 1.5% per month interest (or the maximum permitted by law) and we may suspend work for non-payment.
Fees are exclusive of taxes. Client is responsible for VAT/GST/withholding or similar taxes, except taxes on our income.
Chargebacks: where card payments are disputed after delivery of Services, Client remains liable for undisputed amounts tied to accepted milestones/SoW.
Discovery/Audit fees are non-refundable once work starts.
For milestone or project fees paid in advance, refunds are available until the corresponding milestone starts, less documented costs incurred.
Retainers are cancellable with 30 days’ notice; unused prepaid periods after the notice period are refundable.
Any refund will be processed to the original payment method within 14 business days after agreement.
Provide timely information, access and decisions; ensure accuracy and lawful use of all data and materials supplied.
Manage internal approvals and remain responsible for contracts entered into with third-party vendors.
Client ensures that using the Services does not breach applicable sanctions, export controls, or AML/CFT rules.
Where the SoW includes vendor search or onboarding, we may present options and due-diligence notes; final selection and contracting is Client’s decision.
FX conversions and bank fees related to Client payments are borne by Client unless the SoW states otherwise.
Each party must keep the other party’s Confidential Information secret and use it only to perform the SoW.
We process business contact data and project data to deliver the Services and maintain records. See our Privacy Policy for details.
We may use anonymized, aggregated learnings to improve methodologies, without identifying Client.
Pre-existing IP of each party remains that party’s property.
Unless the SoW states otherwise, final deliverables are licensed to Client on a worldwide, perpetual, non-exclusive, fully-paid basis for Client’s internal business use.
Our methods, templates, tools and know-how remain our IP; we grant Client a limited license to use them as embedded in the deliverables.
We warrant professional performance as in clause 2.1.
Except as expressly stated, the Services and deliverables are provided “as is”; we do not warrant third-party performance, future outcomes, or regulatory approvals.
Neither party is liable for indirect or consequential loss, loss of profit, or loss of data.
Our aggregate liability under an SoW is limited to the fees paid by Client to us for the last six (6) months under that SoW.
For 12 months from the end of the engagement, Client will not solicit for employment our project personnel directly involved in the Services, except with our written consent.
Each SoW starts on its effective date and continues until completion, unless terminated earlier.
Either party may terminate an SoW with 30 days’ written notice for convenience, or immediately for material breach not cured within 10 days.
On termination, Client pays for Services delivered up to the effective date; we will provide any completed deliverables and a reasonable handover.
These Terms and any SoW are governed by the laws of Hong Kong. Courts of Hong Kong have exclusive jurisdiction. Either party may seek urgent injunctive relief in any competent court.
Notices must be sent by email with confirmation of receipt, or by courier, to the addresses specified above or in the SoW.
No partnership or agency is created. Neither party may assign without consent, except to an affiliate or acquirer of all or substantially all relevant business. If any provision is invalid, the rest remains effective. These Terms, together with the SoW, constitute the entire agreement and supersede prior discussions.
This Privacy Policy explains how we collect, use, disclose and protect personal data in connection with our website and services (the “Services”).
We may share personal data with:
We do not sell personal data.
We operate internationally. Where data is transferred across borders, we use appropriate safeguards such as contractual clauses or equivalent mechanisms permitted by applicable law.
We keep data only as long as necessary for the purposes above: typically the term of the engagement plus 7 years for invoices and records, unless a longer period is required by law or to resolve disputes.
We use administrative, technical and physical safeguards appropriate to the type of data and risk (access controls, encryption in transit, need-to-know access, vendor due diligence). No method of transmission or storage is 100% secure.
Subject to applicable law, you may have rights to access, correct, delete, restrict or object to processing, and to data portability. To exercise these rights, contact info@issgloballimited.com. We will respond within a reasonable time.
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We may update this Policy from time to time. The “Last updated” date reflects the current version.